Reference

Terms That Govern Your Account at 99q

These legal terms set out the rules between you and 99q when you open an account, make deposits via bKash, Nagad, or Rocket, and use any part of the platform.

Account EligibilityJurisdiction RulesWallet Deposits CoveredUser ObligationsPolicy Updates
99q Terms That Govern Your Account at 99q
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a dispute over an account action, or a request related to your personal data, contact us through one of the channels below. We handle legal and account queries separately from general support — use the right path and you will get a faster response.

Live Chat Open the chat widget from any page on 99q. For legal or account queries, select the account support option so your message reaches the right team directly.
Email Support Send your query to our support address with your registered account details. Legal and data requests are handled separately and we aim to respond within a reasonable timeframe.
Account Help Centre Log in to your account and navigate to the Help section. From there you can raise a formal dispute, request account data, or flag a terms concern directly on your profile.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Account security and data handling are not afterthoughts at 99q — they are built into how the platform runs. Here is what we do and what you can expect from us on each front.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a copy of your data through the Help Centre at any time.

Cookie Use

We use cookies to keep your session active, remember your wallet preference between bKash, Nagad, and Rocket, and measure how the platform performs. You can manage cookie settings from your browser.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you notice activity you did not authorise, contact support immediately and we will lock the account while we investigate.

Requesting Changes

To update your registered details, correct an error, or request account closure, log in and go to Account Settings, or contact support with your account ID and the change you need made.

Common Legal Questions from Account Holders

These are the questions we get most often about account rules, eligibility, data, and how to act on your rights under these terms.

Access depends on your local law and the region you are in. We do not make eligibility determinations on your behalf — check what applies in your area before opening an account.

We may suspend or close the account and return any withdrawable balance through the wallet used for deposit — bKash, Nagad, or Rocket — following our standard verification process.

Log in, go to the Help Centre, and submit a data request with your account ID. We will confirm receipt and provide your data within the timeframe required under applicable rules.

You can request deletion through the Help Centre. Some data may be retained for a period after closure where we are required to keep it — we will tell you what applies to your account.

Raise a formal dispute via the Help Centre or email support with your account ID and the details of the decision. Our team will review and respond before any further escalation is considered.

We update this page with a revised date when material changes are made. Continuing to use your account after the update date means you have accepted the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.