What Information We Hold and Why
When you open an account, we collect the details you provide: your name, email address, phone number, and the payment method you use — whether that is bKash, Nagad, or Rocket. We log your transaction history, deposit amounts, and withdrawal requests so we can process them
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accurately and resolve any disputes quickly. Device data, such as your browser type, IP address, and session timestamps, is recorded automatically each time you access the platform. We use this to detect unusual login attempts and protect your account from unauthorised access. We do not sell,
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rent, or share your personal data with advertising networks. Data may be shared with payment processors — including the bKash, Nagad, and Rocket networks — strictly to complete your transactions. We may also share data with fraud-prevention services where required. Retention periods vary by data type:
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account records are held while your account remains active and for a period after closure as required by applicable law. Your eligibility to use 99q and the specific rights available to you depend on your local law and the regions where access is permitted.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.