Reference

Terms That Govern Your 99q Account

These terms set out what you agree to when you open and use a 99q account, including how deposits via bKash, Nagad and Rocket are handled and what conduct is expected.

Applies to all account holdersCovers bKash, Nagad, Rocket transactionsSubject to local law and eligible regionsUpdated terms take effect on postingContact support for any clause questions
99q Terms That Govern Your 99q Account
HOW WE APPLY TERMS

How 99q Handles Your Account Under These Terms

These terms are not just legal language — they describe how we actually operate your account day to day. From wallet verification to account closure, every process flows from what is written here. We apply the same rules across all accounts, whether you deposit via bKash, Nagad or Rocket.

Wallet Identity Checks When you link a bKash, Nagad or Rocket number to your account, that wallet number becomes part of your identity record. Withdrawals must go back to the same wallet used for deposits.
Account Security Obligations You are responsible for keeping your login credentials private. Any activity on your account before you report a breach to support is treated as authorised under these terms.
Data Retention Policy We retain your account data, transaction history and wallet records for as long as required by applicable rules. You may request a summary of your data by contacting support in writing.
Term Updates and Notice When we revise these terms, the updated version is posted here with the effective date noted. We may also send a notice to your registered contact — but the posted version governs.
TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or if you want to raise a concern about how they have been applied to your account, our support team is the right starting point. We handle terms queries through live chat, email and our on-site ticket system — each channel connects you to a team that can review your account directly.

Team online

Live Chat

Open live chat from the account menu for real-time help on any terms question, including wallet transaction disputes and account-status queries.

Email Support

Send a detailed written query to our support address. Include your registered bKash, Nagad or Rocket number so we can locate your account quickly.

On-Site Ticket

Submit a support ticket through the Help section of your account dashboard. Ticket threads keep a written record of every response for your reference.

Common Questions About These Terms

These are the questions we hear most often about how our terms work. If your question is not answered here, open a support ticket through your account dashboard and we will respond in writing.

Yes. Every transaction through bKash, Nagad or Rocket is subject to these terms. The cashier screen also shows wallet-specific conditions that apply at the time of each deposit or withdrawal request.

No. Under our terms, withdrawals must return to the same bKash, Nagad or Rocket wallet used to fund the account. This is an identity-verification requirement, not a restriction we can waive individually.

We may suspend or permanently close an account that breaches these terms. Any balance under review may be held pending investigation. You can write to support to understand the specific reason for any action taken.

Eligibility depends on your local law and the region you access the platform from. We do not confirm or deny access for specific jurisdictions in public copy — contact support if you have a region-specific question.

We post the updated version here with the effective date. We may send a notice to your registered contact details, but the version on this page at the time of your activity is what governs your account.

Submit a written request through the on-site ticket system or via email to our support address. Include your registered wallet number — bKash, Nagad or Rocket — so we can match the request to your account record.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.